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Holiday Hours

We will be CLOSED from 2pm Tuesday 24th Dec until 8.30am Monday 6th Jan. For medical advice during this time contact Ka Ora Telecare 0800 252 672 or visit Medicross Clinic. Ensure any repeat prescriptions have been requested by 2pm Monday 23rd December.

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Virtual Care

Virtual Care

Many medical conditions and General Practice services can be offered from the comfort of your home.

Virtual care, also known as telemedicine or telehealth, has expanded the possibilities of delivering healthcare remotely. While not all medical conditions can be managed through virtual care, many general practice conditions are appropriate for virtual consultations.

Here are some common conditions that can be effectively addressed through virtual care:

Conditions like cold and flu symptoms, allergies, sinus infections, sore throat, urinary tract infections (UTIs), and mild respiratory infections can often be evaluated and managed virtually.

Virtual care can be effective for monitoring and managing chronic conditions such as diabetes, hypertension (high blood pressure), asthma, chronic obstructive pulmonary disease (COPD), and thyroid disorders. Regular check-ins, medication adjustments, and lifestyle counselling can be done remotely.

Follow-up consultations for medication prescriptions, refills, adjustments, and monitoring of medication side effects can be conducted virtually.

Virtual care is well-suited for addressing mental health conditions such as anxiety, depression, stress-related issues, and mild to moderate mood disorders. Psychotherapy sessions, counselling, and medication management can be facilitated through virtual platforms.

Skin rashes, acne, eczema, psoriasis, and minor dermatological concerns can often be visually assessed through virtual consultations, allowing for appropriate diagnosis and treatment recommendations.

Many follow-up visits for general practice conditions, including post-operative check-ups, reviewing test results, and monitoring progress after an initial in-person visit, can be conducted virtually.

Virtual care offers an opportunity for health education, lifestyle counselling, and preventive care discussions such as smoking cessation, weight management, and nutrition counselling.

Please Note:
It is important to note that while virtual care is suitable for many general practice conditions, there may be cases where an in-person visit or further diagnostic tests are required for a comprehensive evaluation. The appropriateness of virtual care for specific conditions should always be determined on a case-by-case basis, considering factors such as severity, complexity, and the need for physical examination or diagnostic procedures.

​It is advisable to consult with a healthcare provider or your primary care physician to assess the suitability of virtual care for your specific condition. They can guide you on the best course of action and ensure that your healthcare needs are met effectively, whether through virtual consultations or in-person visits.

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